Add a High-Value Case Management Layer to Your Contact Center Practice
Your contact center platform routes conversations. ResolveCX helps you and your customers resolve them — completely, consistently, and audit-ready.
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Contact Centers Are Solving Only Half the Problem
Your clients invest in CCaaS to handle interactions. But interactions aren't resolutions.
- Complaints scatter across channels — email, chat, social, voice — with no single owner
- Agents waste hours reconstructing history instead of resolving issues
- Escalations happen manually, without context or documentation
- When auditors ask what happened, teams scramble to piece together fragments
This isn't a training problem. It's an architectural gap.
The Missing Resolution Layer for Contact Centers
CCaaS platforms route interactions. ResolveCX manages what happens after — the resolution.
CCaaS Handles Interactions
- Routes calls, chats, and emails
- Manages queues and agent availability
- Tracks interaction metrics (AHT, ASA, abandonment)
ResolveCX Manages Resolution
- Unified case record across all channels
- Configurable workflows with ownership and SLAs
- Complete audit trails for compliance
- AI classification, summaries, and insights
- Resolution quality dashboards
Why Partners Choose ResolveCX
A high-margin, high-value layer that expands what you already sell.
New Recurring Revenue Without Replacing the Stack
Add a high-value layer to existing CCaaS deployments. No rip-and-replace required — just expand what you already sell.
Higher Win Rates and Bigger Deals
Differentiate your proposals with resolution capabilities competitors can't match. Win deals on outcomes, not just features.
Sticky Accounts You Control
Case management becomes embedded in how customers operate. Once they see resolution data, they don't go back to ticket chaos.
Clear Differentiation in a Crowded Market
While others sell commodity CCaaS seats, you deliver the resolution layer that actually proves customer issues got fixed.
What You Sell
Partner-framed capabilities that solve real enterprise problems.
Unified Case Management Across Channels
One case record spans voice, email, chat, social, and async — no more scattered tickets.
AI-Powered Case Intelligence
Automatic classification, summarization, and next-best-action recommendations powered by enterprise AI.
Configurable Workflows & Rules
Build industry-specific resolution paths with SLAs, approvals, escalations, and compliance gates.
Seamless Integrations
Pre-built connectors for CCaaS, CRM, and back-office systems. Deploy in weeks, not months.
Real-Time Analytics & Compliance Reporting
Dashboards for resolution quality, SLA performance, and audit-ready compliance documentation.
Advanced AI Features
Customer sentiment analysis, case summaries, topic identification, knowledge base integration, AI assistance for quick resolution, and AI-powered Auto Resolve.
How Partners Make Money
Multiple revenue streams from a single partnership.
SaaS Resale Margin
Recurring revenue on subscription licenses. Margin based on tier and volume.
Professional Services
Discovery, integration, workflow customization, data migration, and training.
Managed Services
Optimization retainers, compliance reporting, and managed CX operations.
Partnership Models
Choose the model that fits your business.
Referral Partner
Introduce qualified opportunities and earn commission. We handle sales and delivery.
Reseller Partner
Purchase licenses at partner pricing and resell with your margin. Own the customer relationship.
Managed Service Provider
Deliver ResolveCX as part of your managed CX offering. White-label options available.
What ResolveCX Provides
Who It's For
Partners already working with contact center customers.
Partner Types
- CX System Integrators
- CCaaS Resellers
- Managed Service Providers
- CRM Consultancies
CCaaS Platforms
- Cisco UCCX/UCCE/Webex CC
- Genesys Cloud
- Five9
- 8x8
- Avaya
- NICE
- Amazon Connect
CRM Platforms
- Salesforce
- Microsoft Dynamics
- Zendesk
- ServiceNow
- Freshdesk
How to Sell ResolveCX
A simple three-step motion that works.
Discovery Questions
- "How do you track complaints across channels today?"
- "What happens when a case needs to escalate?"
- "How do you prove resolutions for audits?"
Clear Positioning
"Your CCaaS routes conversations. ResolveCX ensures they actually get resolved — with audit trails, SLAs, and AI-powered insights."
Quick-Start Pilot
Fast onboarding via automated signup, then partner-led optimization. Measure:
- Reduction in reopen rate
- Time to resolution
- Compliance audit readiness
Partner Tiers
Grow with us and unlock more benefits at each level.
For partners starting their ResolveCX journey
- Access to partner portal and documentation
- Basic sales training and certification
- Deal registration protection
- Standard support SLAs
For partners with proven ResolveCX success
- Everything in Registered, plus:
- Dedicated partner success manager
- Co-selling support on qualified deals
- Joint marketing opportunities
- Priority technical support
For strategic partners driving significant volume
- Everything in Select, plus:
- Executive sponsorship
- Roadmap input and early access to features
- Custom pricing and deal structures
- White-label and OEM options
- Quarterly business reviews
Frequently Asked Questions
Common questions from prospective partners.
Build, Sell, and Deliver Better CX — Together
Join partners who are adding high-value case management to their contact center practice.
Questions? Email us at partners@codecones.com