AI-POWERED CASE MANAGEMENT PLATFORM

Transform Customer Complaints Into Loyalty Opportunities

ResolveCX is the AI-driven case management platform that helps businesses resolve complaints, escalations, and problems faster. Turn reactive support into proactive customer care with intelligent automation, real-time analytics, and seamless integrations.

AI That Actually Works

Auto-categorize, intelligent routing, and sentiment analysis from day one. Agentic AI resolves cases automatically while keeping humans in control.

Go Live in Hours, Not Months

Complete onboarding in hours with seamless integrations to Cisco, Genesys, Five9, 8x8, Amazon Connect, and major CRMs—no complex implementation required.

From Reactive to Proactive

Real-time dashboards, smart notifications, and AI-powered insights help you prevent escalations before they damage brand loyalty.

No credit card required • Onboard in hours • Cancel anytime

Enterprise Integrations

CiscoGenesys8x8Five9Amazon ConnectSalesforce+ Open APIs

See ResolveCX in Action

Experience the power of AI-driven case management with real-time analytics, intelligent routing, and comprehensive reporting—all in one intuitive dashboard.

demo.resolvecx.cloud
Dashboard
Cases
Analytics
3
JD

Dashboard Overview

Real-time insights into your customer support performance

Assigned Cases
+80 ↑
132
↑ 12% from last month
In Progress Cases
132
↑ 10 from last month
Avg Response Time
0.3h
↓ 40% faster
Customer Satisfaction
4.8
Out of 5.0 stars

AI Performance Metrics

REAL-TIME
AI Resolution Rate
78%
Cases resolved by AI
AI Suggestions Accepted
92%
Agent acceptance rate
Auto-Handled Cases
45%
Fully automated
AI Confidence Score
87%
Average confidence
Time Saved by AI
3.5h
Per case average

Customer Sentiment Analysis

LIVE TRACKING
Positive Sentiment
245
Cases
Negative Sentiment
87
Cases
Neutral Sentiment
168
Cases
Sentiment Trend (24hr)

Resolution Metrics

TARGET: > 85%
First Time Resolution
88.5%
Repeat Cases
42
This week
Reopened Cases
18
This week
FTR vs Repeat Cases (7 days)
Channel Performance
Cases Raised
In Progress
Cases Resolved
Email
Whatsapp
Webform
Manual
Api
Sms
Channel Distribution
528
Total Cases
Email
20%
WhatsApp
15%
Web Form
20%
Manual
15%
API
15%
SMS
15%
Recent Cases
View All →
Case ID
Customer
Subject
AI Category
Sentiment
Channel
Priority
Status
Assigned To
AI
#CS-2847
Sarah Mitchell
Order not delivered - tracking shows delivered
Delivery Issues
Very Negative
Email
High
In Progress
MJ
Maria J.
AI
⋮
#CS-2846
James Chen
Where is my order? Expected yesterday
Order Tracking
Negative
Whatsapp
Medium
Resolved
TK
Tom K.
AI
⋮
#CS-2845
Emma Rodriguez
Unable to login to account
Account Access
Neutral
Webform
High
In Progress
AL
Alex L.
⋮
#CS-2844
Michael Park
Product quality issue - defective
Product Issues
Negative
Api
Low
Resolved
SM
Sarah M.
AI
⋮
AI-POWERED ASSISTANCE

AI That Understands Your Business

Transform customer support with intelligent automation that learns your brand voice and policies. Resolve 70% of cases automatically while maintaining the personal touch your customers expect.

2 min
Avg Resolution
-86%
70%
Cases Resolved
+3x
$0.50
Cost per Case
-90%
3x
Agent Productivity
+200%
app.resolvecx.ai/dashboard
Live Demo
ResolveCX AI Assistant Demo
Intelligent Case Resolution Platform
System Online - 6 Active Cases

Active Cases

6 New
#CS-8847
Emily Chen
Delivery Issue
"Order not delivered - tracking shows delivered but I never r..."
High
#CS-8848
James Rodriguez
Order Tracking
"Where is my order? Expected yesterday but no updates since l..."
Medium
#CS-8849
Sarah Williams
Billing Issue
"Wrong charge on my credit card! I was charged $599 instead o..."
High
#CS-8850
Michael Park
Account Issue
"Can't login to my account. Says my password is wrong but I'm..."
Low
#CS-8851
Lisa Thompson
Product Issue
"Received wrong item. Ordered blue dress size M, got red shir..."
Medium
#CS-8852
David Kim
Technical Issue
"API integration broken after your latest update. Getting 500..."
High

Case Details

EMAIL
E
Emily Chen
emily.chen@techcorp.com
#CS-8847
"Order not delivered - tracking shows delivered but I never received it. This is the second time this has happened. I need my order urgently for a client presentation tomorrow!"

AI Analysis

REAL-TIME

Click "Process with AI" to analyze this case

AI Response

AI response will appear here

Knowledge Base

Relevant documents will appear here

Ready to Transform Your Customer Support?

Join leading companies using ResolveCX to deliver exceptional customer experiences at scale.

Transform Your Support Metrics with ResolveCX

See the dramatic improvements our AI-powered platform delivers

First Time Resolution
First Time Resolution
Before35%
After82%
+134%
Repeat Contacts
Before2,500/mo
After280/mo
-89%
Customer Satisfaction
Before58%
After92%
+59%
Revenue Impact
Before$3.8M
After$6.1M
+61%

Research-Backed Impact

McKinsey: 1% FTR improvement = 0.5% revenue increase

Ready to Transform Your Support Metrics?

Join leading companies that have already revolutionized their customer support with ResolveCX's AI-powered platform.

Seamless Experience. Smarter interactions.

Resolve CX Features

Easy Setup
Get started in under 5 minutes. Simply upload your policy documents, FAQs, and knowledge base. Our AI learns your business instantly.
No coding required
Instant deployment
Automatic training
Document Intelligence
Upload policies for personalized assistance. Transform your existing documentation into an intelligent knowledge base that powers accurate responses.
PDF & document parsing
Auto-extraction
Version control
Smart Categorization
Auto categorize and prioritize cases. AI automatically understands intent, categorizes issues, and routes to the right team instantly.
Intent detection
Priority scoring
Smart routing
Brand Guardrails
Maintain your brand voice. Set tone, compliance rules, and response guidelines. AI follows your brand standards perfectly.
Tone customization
Compliance rules
Response templates
Human-in-the-Loop
Flexible AI assistance modes. Choose between fully autonomous resolution for simple cases or AI-assisted mode for complex issues requiring human judgment.
Autonomous mode for simple cases
Agent assist for complex issues
Seamless handoff when needed
Customer Sentiment Analysis
Real-time emotion detection and response adaptation. AI understands customer mood and adjusts communication style, turning frustrated customers into advocates.
Emotion detection
Adaptive responses
Satisfaction tracking
COMPETITIVE ANALYSIS

Why Smart Companies Choose ResolveCX Over Legacy Platforms

See how we stack up against the competition—feature by feature, dollar by dollar

⭐ BEST VALUE

ResolveCX

Modern AI-Powered Platform

Starting Price
$19/user/mo
AI Features Included
Yes, from Day 1
Go-Live Time
4 hours
Implementation Cost
$0
Training Required
None - Intuitive Interface
Pricing Transparency
100% Transparent

Zendesk

Legacy System

Starting Price
$55/user/mo
AI Features Included
Extra $50/user/mo
Go-Live Time
2-8 weeks
Implementation Cost
$8,000+ per channel
Training Required
Extensive training needed
Pricing Transparency
Complex tiers, hidden fees

ServiceNow

Enterprise Legacy

Starting Price
$100+/user/mo
AI Features Included
Limited, complex setup
Go-Live Time
3-6 months
Implementation Cost
$10,000+ customization
Training Required
$500-$2,700 per person
Pricing Transparency
Custom quotes only
Save 65%

ResolveCX costs $19/user/month vs Zendesk's $55/user/month

No Hidden Fees
AI Included
Live in 4 Hours

Aligning Innovation with Real Business Outcomes

ResolveCX — a cutting-edge SaaS solution transforming customer issues into resolutions.

ResolveCX leverages AI-driven insights to predict and prevent issues before they arise, using LLM to analyze past cases and customer interactions.

With its intuitive, data-driven approach to case management, ResolveCX empowers businesses to enhance customer satisfaction and accelerate growth.

AI-Powered Intelligence

Predict issues before they escalate with LLM-driven analytics

Lightning-Fast Resolution

Reduce response times by 70% with automated workflows

Enterprise-Grade Security

SOC 2 compliant with end-to-end encryption

Integrate. Automate. Elevate.

Seamlessly connect ResolveCX with enterprise-grade contact center and CRM platforms

Cisco

Avaya

Genesys

Nice

Amazon Connect

Content Guru

Five9

8x8

Ring Central

HubSpot

SAP

Open APIs

Cisco

Avaya

Genesys

Nice

Amazon Connect

Content Guru

Five9

8x8

Ring Central

HubSpot

SAP

Open APIs

100+ integrations available

Calculate Your ROI

ROI calculator shows how much time, money, and customer value your business can retain by streamlining with ResolveCX.

Annual Amounts – the total cost reduction achieved by faster resolutions.
Customers Retained – estimated number of customers kept through improved response times.
ROI Percentage – the clear, data-backed return on investing in ResolveCX.
500
$2000
70%

Your Annual Savings

Annual Amount
$450,000
Customers Retained
1,500
ROI
25000%

Affordable Plans, Exceptional Service

From startups to enterprises, find the perfect plan for your business.

Basic Plan
For very small teams handling basic cases.
$15
/user/month
3 workstreams
1000 Customer Profiles
Case Management
10000 Tickets
Custom Fields
2-Way Email Integration
Ticket Intake via Email
Unified Inbox
Automatic Ticket Creation
Pre-Built Dashboard
Standard support
Most Popular
Standard Plan
Optimized for SMB Growth
$30
/user/month
Everything in Basic Plan, plus
5 Workspaces
10 Workstreams
10000 Customer Profiles
25000 Tickets
WhatsApp
Web Chat Widget
Web Forms
SLA & Escalation Management
Smart Routing
Dynamic Auto Responses
Bulk Import
Advanced analytics & exports
Priority support
Pro Plan
For SMBs client with complex operations.
$50
/user/month
Everything in Standard Plan, plus
25 Workspaces
100 Workstreams
25000 Customer Profiles
100000 Tickets
LinkedIn Channel Integration
Facebook/Instagram Channel Integration
X (Twitter) Channel Integration
Voice/IVR Integration
Advanced reporting & insights
Custom Roles
API Access for Ticket Creation
Audit Logs
Priority support with SLA
Enterprise Plan
For large org. needing enterprise-grade setup.
Custom Pricing
Everything in Pro Plan, plus
Unlimited Workstreams
Unlimited Channel Integrations
Unlimited Custom Roles
Unlimited Customer Profiles
Advance Compliance
Private cloud option
Custom integrations
Dedicated Customer Success Manager
Dedicated support with 1-hour SLA

System Integrators & Resellers

Join our partner ecosystem and deliver cutting-edge AI solutions to your clients

Become a Partner

Earn competitive commissions while delivering enterprise-grade complaint management solutions. Access our partner portal, dedicated support, and co-marketing resources.

  • 30% revenue share on all deals
  • 24/7 dedicated partner support
  • Co-marketing and lead generation
  • Priority access to new features

Request NDA & Technical Docs

Get access to detailed technical documentation, architecture diagrams, API specifications, and security compliance details for your enterprise clients.

  • Complete technical architecture
  • API documentation & integration guides
  • Security & compliance certificates
  • White-label opportunities

Partner With ResolveCX

Join our partner ecosystem and help businesses transform their customer support. Earn competitive commissions while delivering cutting-edge AI solutions.

30%
Revenue Share
24/7
Partner Support
100+
Active Partners

Why Resolve CX?

Deliver exceptional solution with tools designed for speed, clarity, and control.

ResolveCX is a cutting-edge SaaS solution that transforms customer complaints into opportunities for growth. It leverages AI-driven insights to predict and prevent issues before they arise, using advanced LLM technology to analyze past cases and customer interactions for smarter resolutions.