Case-First CX Operations Platform

Standardize, Secure, and Scale Your CX Operations

ResolveCX is not a ticketing tool. It's a case-first platform that governs complaints, escalations, and outcomes with speed, accountability, and trust.

Governed Outcomes

Clear ownership, SLA enforcement, and audit-ready case histories across teams.

Operational Control

Workspaces, workstreams, and role-based access for enterprise-scale operations.

Business Results

Lower SLA breach rates, reduced costs, and stronger customer retention.

Trusted by System Integrators, CCaaS Partners, and Enterprise CX Leaders

Audit-Ready by DefaultMulti-Tenant ArchitectureEnterprise Security

See ResolveCX in Action

A unified view of case performance, SLA risk, and operational trends—real-time visibility for data-driven decision-making.

demo.resolvecx.cloud
Dashboard
Cases
Analytics
3
JD

Dashboard Overview

Real-time insights into your customer support performance

Assigned Cases
+80 ↑
132
↑ 12% from last month
In Progress Cases
132
↑ 10 from last month
Avg Response Time
0.3h
↓ 40% faster
Customer Satisfaction
4.8
Out of 5.0 stars

AI Performance Metrics

REAL-TIME
AI Resolution Rate
78%
Cases resolved by AI
AI Suggestions Accepted
92%
Agent acceptance rate
Auto-Handled Cases
45%
Fully automated
AI Confidence Score
87%
Average confidence
Time Saved by AI
3.5h
Per case average

Customer Sentiment Analysis

LIVE TRACKING
Positive Sentiment
245
Cases
Negative Sentiment
87
Cases
Neutral Sentiment
168
Cases
Sentiment Trend (24hr)

Resolution Metrics

TARGET: > 85%
First Time Resolution
88.5%
Repeat Cases
42
This week
Reopened Cases
18
This week
FTR vs Repeat Cases (7 days)
Channel Performance
Cases Raised
In Progress
Cases Resolved
Email
Whatsapp
Webform
Manual
Api
Sms
Channel Distribution
528
Total Cases
Email
20%
WhatsApp
15%
Web Form
20%
Manual
15%
API
15%
SMS
15%
Recent Cases
View All →
Case ID
Customer
Subject
AI Category
Sentiment
Channel
Priority
Status
Assigned To
AI
#CS-2847
Sarah Mitchell
Order not delivered - tracking shows delivered
Delivery Issues
Very Negative
Email
High
In Progress
MJ
Maria J.
AI
⋮
#CS-2846
James Chen
Where is my order? Expected yesterday
Order Tracking
Negative
Whatsapp
Medium
Resolved
TK
Tom K.
AI
⋮
#CS-2845
Emma Rodriguez
Unable to login to account
Account Access
Neutral
Webform
High
In Progress
AL
Alex L.
⋮
#CS-2844
Michael Park
Product quality issue - defective
Product Issues
Negative
Api
Low
Resolved
SM
Sarah M.
AI
⋮
AI-POWERED ASSISTANCE

AI That Understands Your Business

Transform customer support with intelligent automation that learns your brand voice and policies. Resolve 70% of cases automatically while maintaining the personal touch your customers expect.

2 min
Avg Resolution
-86%
70%
Cases Resolved
+3x
$0.50
Cost per Case
-90%
3x
Agent Productivity
+200%
app.resolvecx.ai/dashboard
Live Demo
ResolveCX AI Assistant Demo
Intelligent Case Resolution Platform
System Online - 6 Active Cases

Active Cases

6 New
#CS-8847
Emily Chen
Delivery Issue
"Order not delivered - tracking shows delivered but I never r..."
High
#CS-8848
James Rodriguez
Order Tracking
"Where is my order? Expected yesterday but no updates since l..."
Medium
#CS-8849
Sarah Williams
Billing Issue
"Wrong charge on my credit card! I was charged $599 instead o..."
High
#CS-8850
Michael Park
Account Issue
"Can't login to my account. Says my password is wrong but I'm..."
Low
#CS-8851
Lisa Thompson
Product Issue
"Received wrong item. Ordered blue dress size M, got red shir..."
Medium
#CS-8852
David Kim
Technical Issue
"API integration broken after your latest update. Getting 500..."
High

Case Details

EMAIL
E
Emily Chen
emily.chen@techcorp.com
#CS-8847
"Order not delivered - tracking shows delivered but I never received it. This is the second time this has happened. I need my order urgently for a client presentation tomorrow!"

AI Analysis

REAL-TIME

Click "Process with AI" to analyze this case

AI Response

AI response will appear here

Knowledge Base

Relevant documents will appear here

Ready to Transform Your Customer Support?

Join leading companies using ResolveCX to deliver exceptional customer experiences at scale.

Business Outcomes

Measurable Impact on Operations

Faster resolution, lower SLA breaches, reduced costs, and stronger customer retention—tracked and measured.

First Time Resolution
First Time Resolution
Before35%
After82%
+134%
Repeat Contacts
Before2,500/mo
After280/mo
-89%
Customer Satisfaction
Before58%
After92%
+59%
Revenue Impact
Before$3.8M
After$6.1M
+61%

Research-Backed Impact

McKinsey: 1% FTR improvement = 0.5% revenue increase

Ready to Transform Your Support Metrics?

Join leading companies that have already revolutionized their customer support with ResolveCX's AI-powered platform.

Platform Capabilities

Enterprise-Grade CX Operations

Beyond ticketing. ResolveCX provides governed case management, cross-team accountability, and closed-loop problem resolution for enterprise CX teams.

Omni-Channel Case Intake
Capture issues from email, web forms, chat, and integrated systems into a single structured case timeline and authoritative record.
Email-to-case conversionUnified inboxAuto-acknowledgements
Workspaces & Workstreams
Define how work is owned, governed, and isolated across teams, departments, clients, or regulatory boundaries.
Logical separationControlled operational lanesPre-built templates
Case-First Architecture
Manage customer issues as cases—not loose tickets—with full lifecycle control, robust evidence capture, and clear accountability.
Structured case recordsComplete case historySecure visibility
Automation & Escalation Engine
A policy-driven automation layer that ensures cases move by rules—not memory—preventing delays and human error.
Smart routingWorkflow automationSLA continuity
Customer Profiles & Intelligence
A centralized, continuously enriched customer record that connects every case, interaction, and attribute for a 360-degree view.
Unified profilesFull interaction historyContextual insights
Roles, Permissions & Governance
Granular, role-based access control designed for regulated, multi-team environments with traceable accountability.
Custom rolesLeast-privilege accessTraceable actions
Customization Engine
A no-code configuration layer that lets business teams model real operational workflows without requiring engineering.
Conditional logicCustom fieldsReusable templates
Dashboards & Analytics
Real-time and historical visibility into case performance, SLA risk, and operational trends for informed decision-making.
Operational dashboardsHistorical reportsExecutive views
Audit, Compliance & Security
Built-in auditability where every action is recorded, secured, and retrievable—not bolt-on reporting.
Immutable case historyEvidence exportsAlways audit-ready
Platform Capabilities

Explore ResolveCX Capabilities

Specialized solutions for every aspect of customer issue resolution. Dive deeper into each capability to transform your operations.

Incident Management

Coming Soon

Systematic tracking and resolution of service disruptions with root cause analysis and prevention.

  • Real-time incident tracking
  • Impact assessment tools
  • Post-mortem automation
Available Soon

Competitive Analysis

Why Enterprise Teams Choose ResolveCX

Feature-by-feature comparison with legacy platforms—transparent pricing, faster deployment, lower TCO.

Price Per User/Month Comparison

Save 73% vs Zendesk base, 86% vs Zendesk with AI

ResolveCX - $15
Zendesk - $55
Zendesk + AI - $105
BEST VALUE

ResolveCX

Modern AI-Powered Platform

Starting Price
From $15/user/mo (annual)
AI Features Included
Yes, from Day 1
Go-Live Time
4 hours
Implementation Cost
$0
Training Required
None - Intuitive Interface
Pricing Transparency
100% Transparent

Zendesk

Legacy System

Starting Price
$55/user/mo
AI Features Included
Extra $50/user/mo
Go-Live Time
2-8 weeks
Implementation Cost
$8,000+ per channel
Training Required
Extensive training needed
Pricing Transparency
Complex tiers, hidden fees

ServiceNow

Enterprise Legacy

Starting Price
$100+/user/mo
AI Features Included
Limited, complex setup
Go-Live Time
3-6 months
Implementation Cost
$10,000+ customization
Training Required
$500-$2,700 per person
Pricing Transparency
Custom quotes only
Save 73%

ResolveCX costs $15/user/month vs Zendesk's $55/user/month

No Hidden Fees
AI Included
Live in 4 Hours

Why ResolveCX

Case-First, Not Ticketing

ResolveCX is not a ticketing tool. It's a case-first CX operations platform designed to govern complaints, escalations, and outcomes with speed, accountability, and trust.

While CCaaS platforms run conversations, ResolveCX manages what comes next—governed cases, cross-team accountability, and closed-loop problem resolution that reduces repeat contacts and protects your brand.

Built for Enterprise CX Teams

  • System Integrators seeking scalable CX solutions
  • CCaaS Partners extending platform capabilities
  • Enterprise CX Leaders driving operational excellence

Governed Accountability

Clear ownership that survives handoffs and escalations with audit-ready case records.

SLA Continuity

Continuous SLA measurement across teams and stages to prevent hidden breaches.

Operational Scale

Multi-tenant workspaces and workstreams for enterprise and BPO operations without chaos.

Always Audit-Ready

Evidence and traceability captured by default during operations, not reconstructed later.

Integrate. Automate. Elevate.

Seamlessly connect ResolveCX with enterprise-grade contact center and CRM platforms

Cisco

Avaya

Genesys

Nice

Amazon Connect

Content Guru

Five9

8x8

Ring Central

HubSpot

SAP

Open APIs

Cisco

Avaya

Genesys

Nice

Amazon Connect

Content Guru

Five9

8x8

Ring Central

HubSpot

SAP

Open APIs

100+ integrations available

Calculate Your ROI

ROI calculator shows how much time, money, and customer value your business can retain by streamlining with ResolveCX.

Annual Amounts – the total cost reduction achieved by faster resolutions.
Customers Retained – estimated number of customers kept through improved response times.
ROI Percentage – the clear, data-backed return on investing in ResolveCX.
500
$2000
70%
10 users

Annual Cost Comparison

Save $4,800/year with ResolveCX for 10 users

Your Annual Savings

Annual Amount
$0
Customers Retained
0
ROI
0%

System Integrators & Resellers

Join our partner ecosystem and deliver cutting-edge AI solutions to your clients

Become a Partner

Earn competitive commissions while delivering enterprise-grade complaint management solutions. Access our partner portal, dedicated support, and co-marketing resources.

  • 30% revenue share on all deals
  • 24/7 dedicated partner support
  • Co-marketing and lead generation
  • Priority access to new features

Request NDA & Technical Docs

Get access to detailed technical documentation, architecture diagrams, API specifications, and security compliance details for your enterprise clients.

  • Complete technical architecture
  • API documentation & integration guides
  • Security & compliance certificates
  • White-label opportunities

Partner With ResolveCX

Join our partner ecosystem and help businesses transform their customer support. Earn competitive commissions while delivering cutting-edge AI solutions.

30%
Revenue Share
24/7
Partner Support
100+
Active Partners

Why Resolve CX?

Deliver exceptional solution with tools designed for speed, clarity, and control.

ResolveCX is a cutting-edge SaaS solution that transforms customer complaints into opportunities for growth. It leverages AI-driven insights to predict and prevent issues before they arise, using advanced LLM technology to analyze past cases and customer interactions for smarter resolutions.