End-to-end AI product build
CodeCones owns architecture, delivery, evaluation, launch and handover for the agreed AI product or product layer.
Start an AI ProjectAI products engineered to reach production.
CodeCones designs, builds and productionizes AI products for startups and enterprises. Our AI product development services combine product strategy, generative AI and LLM engineering, production-grade RAG, model governance and observability—so your product works with real users, real data and real operating constraints.
50+
production AI systems delivered
200+
engineers across AI and product disciplines
ISO 27001
information security controls
We take AI products from opportunity and architecture through MVP, production launch and continuous improvement. Each engagement connects product experience, AI behavior, software engineering, data, cloud and operating controls rather than treating the model as a standalone feature.
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The right AI product is a usable, connected system. We design the product surface and the engineering foundations around the job it needs to do.
People. Technology. Impact.
Production outcomes require more than a model. We bring cloud expertise, partner-backed engineering, product delivery, and operating controls together around a measurable result.
How we deliver
Three stages keep the six delivery steps connected, from a validated product opportunity through production launch and continuous improvement.
Production readiness
Technologies are implementation context, not the reason to buy. These controls are representative of the engineering foundations we tailor to your product, data, security and operating requirements.
Golden datasets and automated regressions measure behavior before and after every material change.
Hybrid search, freshness, permissions, citations and real-query evaluation keep knowledge grounded.
Registries, versions, approvals and rollback make model and dataset changes auditable and reversible.
Quality, hallucination, latency, drift and cost telemetry show how the product behaves in production.
Identity, data boundaries, human review and traceability are designed around the product risk profile.
Engagement
Select the delivery path that matches your product stage, internal engineering capacity and level of ownership required.
CodeCones owns architecture, delivery, evaluation, launch and handover for the agreed AI product or product layer.
Start an AI ProjectSpecialist engineers join your roadmap, codebase and sprint cadence to close defined AI, RAG, data or production gaps.
Build Your AI TeamIndustry expertise
Where data latency costs patient outcomes.
Compliance at speed, without the manual overhead.
Personalization that converts, powered by clean data.
Ship AI-enabled products with engineering discipline.
Predict failure before the line goes down.
Turn disruption into loyalty with smarter operations.
Where building data becomes operational intelligence.
Industry scale and outcomes
Independent research shows the scale of AI adoption and the operational opportunities organisations are testing. These figures are third-party industry findings, not CodeCones client results or guaranteed outcomes.
faster completion of coding tasks in controlled GenAI experiments
McKinsey:Economic Potential of Gen AIpotential improvement in customer satisfaction from AI personalisation
McKinsey:Agents for GrowthTechnology Stack
We select models, retrieval, evaluation, integration and cloud infrastructure around your product constraints—not around a fixed vendor list.
Technology selection is guided by project requirements, existing environments, and client preferences. This list is representative, not exhaustive.
FAQs
Direct answers about scope, timing, cost, delivery models, ownership and ongoing support.
People. Technology. Impact.
Tell us what you are building, what has already been validated and what is blocking production. CodeCones will review the product, data, architecture and delivery needs before recommending an end-to-end build or embedded AI engineering path.
Outcomes-driven engineering: from discovery to deployment and beyond.

A decision-focused guide to scoping an AI MVP, choosing a practical stack, planning a realistic pilot, controlling risk, and deciding what to do next.

What changes when an organization manages the customer problem instead of treating every interaction as a separate ticket? A single customer issue can span multiple emails, calls, channels, departments, tasks and decisions. When those interactions are handled independently, teams can lose context, ownership can become unclear, and customers may be forced to repeat themselves. In Episode 1 of Beyond the Ticket, Shahzaib Ali, Product Manager at ResolveCX, explains the thinking behind ResolveCX’s case-first philosophy. Rather than making the individual interaction the center of work, ResolveCX is designed around the underlying case — connecting the customer issue with its conversations, people, actions, evidence, ownership and escalations throughout the resolution journey. The distinction matters because Customer Operations should ultimately be measured by more than activity. The question is not simply: “Was the ticket closed?” It is: “Was the customer’s problem actually resolved?” About Beyond the Ticket Beyond the Ticket is ResolveCX’s product-led education series exploring why modern Customer Operations should work differently. Each episode examines a real operational problem, product philosophy, capability or design decision behind ResolveCX — and explains what that thinking changes for organizations and their customers. About ResolveCX ResolveCX is an AI-powered Customer Operations Platform designed to help organizations intelligently manage customer cases, complaints, escalations, problems and incidents through structured workflows, governance, automation and operational intelligence. Its case management model is specifically designed to create a case-first operating record across teams, channels and shifts, helping reduce context reconstruction and rework while improving accountability. What do you think? Should Customer Operations be organized primarily around interactions, or around the underlying customer problem? Connect with ResolveCX Website: https://www.resolvecx.global LinkedIn: https://www.linkedin.com/company/resolvecxglobal X / Twitter: https://x.com/resolvecx Facebook: https://www.facebook.com/resolvecx YouTube: https://www.youtube.com/@resolvecx.global Sales Email: sales@resolvecx.global

A seven-stage, evidence-based framework for designing, validating, releasing, and operating production AI systems.

Resolving an incident restores operations. But when the same failure keeps returning, repeatedly resolving it only treats the symptom. ResolveCX Problem Management Software helps organizations identify recurring patterns across incidents, complaints, and cases, investigate their underlying causes, document known errors and workarounds, implement permanent remediation, and verify that the problem has actually been eliminated. In this video, see how ResolveCX combines structured problem investigations, AI-powered pattern detection, root-cause intelligence, remediation governance, recurrence monitoring, and customer-risk intelligence to help teams move from repeatedly reacting to failures to preventing them from returning. ResolveCX's current Problem Management model connects related incidents, complaints, and cases to structured problem records; supports documented root-cause investigation; maintains known errors and workarounds; tracks remediation with owners, timelines and success criteria; and verifies closure through recurrence monitoring. What You'll Learn • How ResolveCX identifies recurring patterns across incidents, complaints, and cases • How AI clusters related issues and supports root-cause investigation • How teams maintain structured problem records with evidence, findings, ownership, and impact • How Known Errors and documented workarounds help teams resolve recurring incidents faster • How permanent remediation is governed through owners, timelines, responsibilities, and success criteria • How ResolveCX monitors recurrence and verifies remediation before problem closure • How complete audit trails support operational governance and regulatory review • How recurring problems can be connected to affected customers and churn risk • How Problem Management helps reduce repeat incidents and operational effort The platform also surfaces customer exposure within problem investigations, allowing remediation priority to reflect both operational severity and commercial/customer risk. Chapters 00:00 Why Recurring Incidents Become Problems 00:18 Detecting Recurring Patterns 00:35 AI-Powered Root Cause Intelligence 00:53 Root Cause Investigation & Known Errors 01:13 Structured Remediation Planning 01:29 Verification, Recurrence Monitoring & Governance 01:43 Customer Impact & Business Outcomes 01:53 Stop the Problem From Happening Again ------------------------------------------------------------------------------ Learn More 🌐 Explore ResolveCX https://www.resolvecx.global 🔍 Explore ResolveCX Problem Management https://resolvecx.global/problem-management 📚 ResolveCX Knowledge Hub & Resources https://resolvecx.global/knowledge-hub 📅 Book a Demo / Discuss Your Project https://resolvecx.global/contact 📧 Contact ResolveCX sales@resolvecx.global Follow ResolveCX LinkedIn https://www.linkedin.com/company/resolvecxglobal X (Twitter) https://x.com/resolvecx Facebook https://www.facebook.com/resolvecx YouTube https://www.youtube.com/@resolvecx.global ------------------------------------------------------------------------------------ Watch More ResolveCX Product Solutions 🎥 ResolveCX Product Solutions Playlist https://youtube.com/playlist?list=PLNpCdaS562ao&si=jDAEQBGyXOqJLouw About ResolveCX ResolveCX is an AI-native resolution governance platform, built from the ground up around AI rather than adding it to a legacy system, using intelligent classification, routing, summarisation, sentiment analysis, agent assistance, SLA risk detection, and automation to manage complaints, cases, escalations, problems, and incidents from intake through resolution. ResolveCX is the flagship product of CodeCones, an AI-first software development company specializing in intelligent solutions that transform how businesses operate. #ResolveCX #ProblemManagement #ProblemManagementSoftware #RootCauseAnalysis #IncidentManagement #OperationalExcellence #AI #CustomerOperations
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Tell us what you are building or what is blocking production. Our team responds within one business day.